At The Web Logics, we prioritize delivering superior-quality services and ensuring a positive client experience. To facilitate transparency and fairness, we have established a thoughtful cancellation and refund policy:
- Strategic Project Planning:
- We strategically plan each project, breaking it down into milestones to achieve desired results. The initiation involves a comprehensive analysis and the development of a scope of work document. This ensures synchronization between both parties, minimizing the risk of disputes and promoting transparent collaboration.
- Refund Limitations:
- Due to the utilization of human resources and time in completing project milestones, refunds for completed tasks are not viable.
- Mutual Project Discontinuation:
- In the event of a project being discontinued mutually, the client is responsible for the payment of all completed work, and any further development payments are nullified. No preceding payment or deposit shall be refunded.
- Approval of Mock-up Designs:
- Once the client approves mock-up designs, the payment made by the client becomes non-refundable, marking the commencement of the development phase.
- Partial Refunds and Initial Phase:
- Clients should be aware that partial refunds for projects in progress during the initial phase are not applicable.
- Irrevocable Cost of Services:
- Special occasion offers provided by our marketing team are irrevocable and time-bound. Payments made for such services cannot be negated.
- Dormant Projects:
- For projects that remain dormant for more than 30 days, we do not offer refunds on deposits.
Our aim is to maintain transparency, fairness, and a mutually beneficial working relationship with our clients. If you have any concerns or require clarification, please feel free to reach out to our customer support team at [email protected] .